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FAQ - looking for an answer?

 
 

Check out questions and answers below. If you don’t find what you need, just contact us.

General questions


Getting started: How to use the Moodagent mobile apps
1. Make sure you have music stored on your device
2. Open the Moodagent app
3. On first launch Moodagent syncs your music with the mood profiles we have stored in the cloud. If some tracks remain unprofiled, please download the Moodagent profiler (see below)
4. Adjust the sliders or pick a track from your music library
5. Moodagent creates a playlist to suit your mood
6. By pressing the recommendations button (lower right corner), you can launch a series of recommended songs that match the mood and musical qualities of the playing track. Each track can be pre-listened and bought in a few clicks.

Using the Moodagent profiler:
 1. Download the profiler to your PC or MAC from www.moodagent.com/desktopprofiler
2. Install the profiler on your desktop computer
3. Run the profiler on the music library which contains the music you also carry on your mobile device
4. Get your mobile device, open Moodagent and choose “Sync” from the configuration menu
5. Your songs should now all be profiled.
NB: Music protected by DRM, tracks shorter than 30 seconds or longer than 25 minutes can not be profiled and will not appear in the Moodagent playlists.

I have downloaded the profiler for my MAC, but I can’t sync the music stored on my external harddrive
For the Moodagent profiler for MAC to work, the music needs to be known by iTunes. To add your external collection to iTunes without actually copying the whole thing to the standard library, please follow these steps:

In iTunes:
1) go to settings->Advanced and make sure to un-check the option “Copy files to iTunes Media folder when adding to library”.
2) Then add the top folder in your alternative location in iTunes. Your music is now known by iTunes but the content still resides on your alternative location.
3) Run the Moodagent Profiler again.
This solution also works if the alternative location is on a mapped network folder.

Please note that the data files, such as “iTunes Library.xml”, “iTunes Library.itl”, “iTunes Music Library.xml” must still be stored in your home directory, i.e. “/Users/(you)/Music/iTunes”. If you have also copied these data files to the external storage, the Moodagent Profiler won’t find any of your tracks.

What is a mood profile?
Moodagent creates a unique profile for each single track through a combination of digital processing, audio analysis, music science and artificial intelligence to identify how music is perceived emotionally (e.g. by mood, genre, tempo, instrument, voice, beat, sound etc). This creates the equivalent of a full color palette and from this endless combinations perfectly describe all musical and emotional elements in the single track. That’s why Moodagent can effortlessly create playlists based on a given mood or other variables.

What is syncing?
When Moodagent is syncing, it simply connects to our servers to get high-definition track profiles for your songs. When Moodagent goes to work, it creates information profiles on music tracks that can then be clustered and compared in any number of ways (e.g. by mood, genre, instrument, beat, sound, decade, etc). So every track has a profile and because of that, you are able to create playlists based on moods and other variables.

How do the sliders work?
When using the sliders in Moodagent to create a playlist it’s important to understand how they work.
Every profiled track has a specific value for each of the moods and the tempo. Whenever you have positioned the sliders, Moodagent will take all the slider positions into account, trying to make a playlist matching the slider values.  Moving a slider all the way to the bottom turns that slider off, thus leaving that specific mood parameter out of the equation.
Moodagent will always create a playlist that comes as close to your defined mood as possible, but the quality and variation of the playlists are dependent on your locally stored music. If you only have slow ambient music on your device and you turn all sliders down except “angry” and “tempo”, the application will still give you a playlist of slow ambient music.

I moved the tempo slider all the way up, but Moodagent does not play any fast songs?
Moodagent will always create a playlist that comes as close to your defined mood as possible, but the quality and variation of the playlists are dependent on your locally stored music. If you only have slow ambient music on your device and you turn all sliders down except “angry” and “tempo”, the application will still give you a playlist of slow ambient music.

A good idea could be to turn on “Smart Sliders”. When doing so Moodagent will automatically adjust the sliders to show the mood setting of the first song in the playlist. Alternatively select a seed track from your library and observe the slider positions for that track.

What is Smart Sliders?
The position of the sliders is a request for the specific degree of Sensuality, Tenderness, Joy, Aggression and Tempo of the tracks in the playlist. When the sliders are set, Moodagent will find the track which has the nearest match to this specific setting and use this as the template for a playlist. If you turn on Smart Sliders, Moodagent will automatically adjust the sliders to show the mood settings of the first song in the playlist.

Can I turn off individual sliders?
To widen the possibilities of variation, you can disable the individual sliders. Simply drag the appropriate slider to the bottom, and it will dim when it’s turned off.

What do the slider icons mean?
The five sliders represents Sensual, Tender, Joy, Aggressive and Tempo. If you would like permanent slider labels select Configure -> Settings. Here you can turn Slider Labels on/off

Why don’t you add more moods?
When we profile a track, we take hundreds of musical and emotional parameters into consideration. What you see reflected in the user interface is a simplified visualisation that boils down these parameters into a easily understandable visualisation. You must then be aware that the sliders are polar in the sense that the happy slider is both very happy at top and very  unhappy at the bottom. The idea is, that all human emotions ideally can me matched into a matrix consisting of a variation of these parameters.

Why doesn’t Moodagent sync all my songs?
If Moodagent does not know a song, it will not be synced. But don’t worry, we know more than 4 billion songs, and still counting. To teach Moodagent software to create profiles for your unknown songs, you can download the Moodagent Profiler for your desktop PC or MAC. If you are a PC user, please notice that there are two versions, one for 32 bit and one for 64 bit.

Why does a song not profile?
The most common reasons are:
1) The song is too short — 30 seconds or less
2) The song is too long — more than 25 minutes
3) The song is DRM protected (Supported formats are wma, mp3, ape, flac, m4a, aac)
4) The song doesn’t have the correct meta data (artist + song title)
Try profiling the song every few weeks, as someone else may profile a non-DRM version of the same song.

Can I profile my own music made in, for example, Garage Band or Pro Tools?
Yes, but only with the desktop Moodagent Profiler. Make sure you include artist and title information on every song before running the Profiler.

Do I need to be on the Internet to run Moodagent?
Moodagent uses Internet connection when syncing and when streaming live recommendations.

Will Moodagent compress my music library, making the quality of my music super bad?
No. Moodagent is all about improving your music experience and we do that without impacting the quality of your music.

Is the information on my phone safe when connecting to your servers?
Yes, it is absolutely safe and we care a great dela about your privacy. Please see our privacy policy for further details.

What info does Moodagent log?
We log no personal information about our users nor do we store any music on our servers. Only data of the mood profiles, music meta tags (title, artist, track length etc.) plus technical info such as device model, operating system etc is logged. For further info please read our privacy policy.

Questions about Moodagent on the iPhone and iPod Touch

iPod Touch and iPhone

What languages are supported?
The update to 3.0 is only in English. Localizations will be added in an update very soon.

How do I find out which version of Moodagent I have?
Go to Configure -> Setting -> About

Will I have to re-sync the Moodagent application if I update?
Yes, we have build the entire code from scratch to avoid bugs, so you’ll have to re-sync once you have updated to 3.0

I have added more music to my iPhone, how do I get Moodagent to sync my new music?
Moodagent will sync new music automatically, but if it does not happen tap the Configure icon in upper left corner -> Sync

How do I remove or exclude a track or an artist from the playlist?
Press the Moodagent icon located to the right of the track you would like to remove or exclude. Here is a bunch of choices – choose Exclude track, Exclude artist or Remove track

I excluded all songs by ‘Prince’, but now I would love to hear some ‘Prince’ again. What do I do?
You can manage excluded tracks and artists in Configure

Can I get a playlist with more songs than 25?
Go to Configure -> Settings to change the lenght of your playlists

What does the Moodagent icon in the playlist do?
Tap the Moodagent icon located to the right of each track in the playlist and you’ll get 5 different choices:

1. Get recommendations: Moodagent will provide you with a set of tracks with matching mood and musical characteristics. The tracks can easily be purchased in iTunes (note: recommendations generate data traffic, check with your operator for applicable fees)
2. Use as seed track: Generate a new playlist based on the specific mood-profile of the chosen track.
3. Exclude track: Exclude this track from the current and future playlists (can be changed back in the configuration menu.)
4. Exclude artist: Prevent this artist from appearing on the current and future playlists (can be changed back in the configuration menu.)
5. Remove track: Will remove the track from the current playlist, but not prevent it from reappearing in future playlists.

I moved the tempo slider all the way up, but Moodagent does not return with any fast songs?
When using the sliders in Moodagent to create a playlist it’s important to understand how they work.

Every profiled track has a specific value for each of the moods and the tempo.
Whenever you have positioned the sliders, Moodagent will take all the slider’s positions into account and make a playlist matching the slider values.

Moodagent will always create a playlist that comes as close to your defined mood as possible, but the quality and variation of the playlists are dependent on your locally stored music. If you only have slow ambient music on your device and you turn all sliders down except “angry” and “tempo”, the application will still give you a playlist of slow ambient music.

A good idea could be to turn on “Smart Sliders”. When doing so Moodagent will automatically adjust the sliders to show the mood setting of the first song in the playlist. Alternatively select a seed track from your library and observe the slider positions for that track.

What is Smart Sliders?
The position of the sliders is a request for the specific degree of Sensuality, Tenderness, Joy, Aggression and Tempo of the tracks in the playlist. When the sliders are set, Moodagent will find the track, which nearest match this specific setting in your music library, and use this as the template for a playlist. If you turn on Smart Sliders, Moodagent will automatically adjust the sliders to show the mood settings of the first song in the playlist.

Can I turn of individual sliders?
To widen the possibilities of variation, you can disable the individual sliders. Simply drag the appropriate slider to the bottom, and it will dim when it’s turned off.

What do the slider icons mean?
The five sliders represents Sensual, Tender, Joy, Aggressive and Tempo. If you would like permanent slider labels select Configure -> Settings. Here you can turn Slider Labels on/off

How do I create a playlist?
There are two ways to make a playlist:

1) Use the sliders to create a playlist: Simply set the sliders to a position that matches your mood
2) Use a “seed track” (song of choice) to create a playlist: Tap the iPod logo in the upper left corner to select a track

Can I save the playlists I make?
Swipe the sliders to the left to save favorite playlists. Once you have saved a playlist you can always go back and listen to it again.

How do I get recommendations?
Get online music recommendations based on the tracks currently in your playlist. Simply press the recommendations icon in the lower right corner, and Moodagent will provide you with a set of tracks which match the mood and musical profile of the song currently playing.

To see the entire recommendations list select one of the recommended tracks and a list of up to 10 recommendations will launch.

When you have the list of recommendations in front of you, you can slide through each song in the playlist and get a set of matching recommendations. To replace the track upon which the recommendations are based simply slide the “based on” track to the left to show the next song in the playlist. When you do so Moodagent will automatically lauch a new set of recommendations for the corresponding track in the playlist.

Please note that the live recommendations are streamed from the web and requires data traffic. If you do not have a flat rate data subscription (check with your operator) this could result in additional expenses on your phone bill. The loading time of the music recommendations are dependant on the speed of your current data connection.

Can I listen to recommendations?
Press the play icon on the cover and listen to the recommended track.

How do I buy recommended music?
Simply press “Buy in iTunes” and follow the instructions to purchase the song in iTunes. Purchased music will appear in your library immediately. To add the track to your playlist remember to sync Moodagent again (go to the “Configure” menu and choose sync)

Can I share my playlists on Facebook or Twitter?
Share your entire playlist on Facebook or the currently playing track on Twitter. Swipe the sliders to the left to access “Share on Facebook” and “Share on Twitter”. Playlists shared on Facebook will appear as a list of links, so your Facebook friends can check out the music for themselves.

Post or tweet the pre-written status text or write a text of your own choice.

Is there a way to copy my playlists into iTunes?
Due to technical limitations not at the present time.

Does Moodagent work on my iPad?
Moodagent will run fine on the iPad, although it will not fill out the larger screen.

Questions about Moodagent on Android

Android

Which devices are supported?
Moodagent works with any device running Android version 2.0 and above.

What languages are supported?
The update to 3.0 is only in English. Localizations will be added in an update very soon.

Where can I download Moodagent for Android?
Moodagent for Android is available on Google Play. Access the Google Play Store from the your Android device via the preloaded Play Store App or simply follow this direct link.

How do I find out which version of Moodagent I have?
Press Menu -> More -> About to see which version of Moodagent you have on your device

Will I have to re-sync the Moodagent application if I update?
No, the database is kept intact during update. The database is deleted if you remove the application.

I have added more music to my Android, how do I get Moodagent to sync my new music?
Moodagent will sync new music automatically, but if it does not happen, go to Menu -> Settings -> Sync and sync Moodagent manually

How do I remove or exclude a track or an artist from the playlist?
Long press a track to remove a track or exclude a track or an artist from the playlist. Excluded tracks or artists, will not appear in your generated playlists.

I excluded all songs by ‘Prince’, but now I would love to hear some ‘Prince’ again. What do I do?
Go to your music library to manage excluded tracks and artists

Can I get a playlist with more songs than 25?
Go to Menu -> Settings -> Playlist lenght. Choose between 10, 25 or 50 tracks.

How do I renew my playlist?
Go to Menu and press Renew playlist to get a new playlist based on the same slider setting.

What does the Moodagent icon in the playlist do?
Press the Moodagent icon to create a playlist with the selected track as seed track.

I moved the tempo slider all the way up, but Moodagent does not return with any fast songs?
When using the sliders in Moodagent to create a playlist it’s important to understand how they work.

Every profiled track has a specific value for each of the moods and the tempo.
Whenever you have positioned the sliders, Moodagent will take all the slider’s positions into account and make a playlist matching the slider values.

Moodagent will always create a playlist that comes as close to your defined mood as possible, but the quality and variation of the playlists are dependent on your locally stored music. If you only have slow ambient music on your device and you turn all sliders down except “angry” and “tempo”, the application will still give you a playlist of slow ambient music.

A good idea could be to turn on “Smart Sliders”. When doing so Moodagent will automatically adjust the sliders to show the mood setting of the first song in the playlist. Alternatively select a seed track from your library and observe the slider positions for that track. ”

What is Smart Sliders?
The position of the sliders is a request for the specific degree of Sensuality, Tenderness, Joy, Aggression and Tempo of the tracks in the playlist. When the sliders are set, Moodagent will find the track which nearest match this specific setting in your music library, and use this as the template for a playlist.

If you turn on Smart Sliders, Moodagent will automatically adjust the sliders to show the mood settings of the first song in the playlist.

Can I turn of individual sliders?
To widen the possibilities of variation, you can disable the individual sliders. Simply drag the appropriate slider to the bottom, and it will dim when it’s turned off.

What do the slider icons mean?
The five sliders represents Sensual, Tender, Joy, Aggressive and Tempo. If you would like permanent slider labels select Menu -> Settings. Here you can turn Slider Labels on/off

How do I create a playlist?
There are two ways to make a playlist:

1) Use the sliders to create a playlist: Simply set the sliders to a position that matches your mood
2) Use a “seed track” (song of choice) to create a playlist: Tap the library icon in the upper left corner to select a track

Can I save the playlists I make?
Go to Menu -> Save playlist

How do I get recommendations?
Get online music recommendations based on the tracks currently in your playlist. Simply press the recommendations icon in the lower right corner, and Moodagent will provide you with a set of tracks which match the mood and musical profile of the song currently playing.

To see the entire recommendations list select one of the recommended tracks and a list of up to 10 recommendations will launch.

When you have the list of recommendations in front of you, you can slide through each song in the playlist and get a set of matching recommendations. To replace the track upon which the recommendations are based simply slide the “based on” track to the left to show the next song in the playlist. When you do so Moodagent will automatically lauch a new set of recommendations for the corresponding track in the playlist.

Please note that the live recommendations are streamed from the web and requires data traffic. If you do not have a flat rate data subscription (check with your operator) this could result in additional expenses on your phone bill. The loading time of the music recommendations are dependant on the speed of your current data connection.

Can I listen to recommendations?
Press the play icon on the cover and listen to the recommended track.

How do I buy recommended music?
Simply press “Buy track” and follow the instructions to purchase the song in the Amazon or 7digital catalogue. Purchased music will appear in your library immediately. Normally Moodagent will sync new music automatically, but if it does not happen, go to Menu -> Settings – > Sync to sync Moodagent manually.

I can’t buy tracks, how come?
Recommendations are sold via Amazon or 7digital which is not not available in all territories. We hope to be able to cover all territories within a short amount of short time.

Can I share my mood and taste in music on Facebook or Twitter?
Share your entire playlist on Facebook or the currently playing track on Twitter.

Tap the Facebook/Twitter icon in upper left corner. Playlists shared on Facebook will appear as a list of links, so your Facebook friends can check out the music for themselves.

Post or tweet the pre-written status text or write a text of your own choice.

Headset controls
Moodagent supports remote control for basic player operations for most headsets. This feature can be toggled on and off in the settings.

 

 

Questions about the Moodagent Profiler

Profiler

Using the Moodagent profiler:
1. Download the profiler to your PC or MAC from www.moodagent.com/desktopprofiler
2. Install the profiler on your desktop computer
3. Run the profiler on the music library which contains the music you also carry on your mobile device
4. Get your mobile device, open Moodagent and choose “Sync” from the configuration menu
5. Your songs should now all be profiled.

NB: Music protected by DRM, tracks shorter than 30 seconds or longer than 25 minutes can not be profiled and will not appear in the Moodagent playlists.

Why does a song not profile?
The most common reasons are:
1) The song is too short — 30 seconds or less
2) The song is too long — more than 25 minutes
3) The song is DRM protected (Supported formats are wma, mp3, ape, flac, m4a, aac)
4) The song doesn’t have the correct meta data (artist + song title)

Try profiling the song every few weeks, as someone else may profile a non-DRM version of the same song.

When I try to launch moodagent I get a message that it won’t run with my OS.
The Moodagent desktop profiler is still in beta, and as of now it only works on Intel based Macs running OS X 10.5 or later.

I have downloaded the MAC profiler, but I can’t sync the music stored on my external harddrive
For the Moodagent profiler for MAC to work, the music needs to be known by iTunes. To add your external collection to iTunes without actually copying the whole thing to the standard library, please follow these steps:

In iTunes:
1) go to settings->Advanced and make sure to un-check the option “Copy files to iTunes Media folder when adding to library”.
2) Then add the top folder in your alternative location in iTunes. Your music is now known by iTunes but the content still resides on your alternative location.
3) Run the Moodagent Profiler again.
This solution also works if the alternative location is on a mapped network folder. Please note that the data files, such as “iTunes Library.xml”, “iTunes Library.itl”, “iTunes Music Library.xml” must still be stored in your home directory, i.e. “/Users/(you)/Music/iTunes”. If you have also copied these data files to the external storage, the Moodagent Profiler won’t find any of your tracks.

I have .NET Framework installed, but I still get a bunch of code?
Try choosing ‘run’ instead of saving first, when you download the profiler. Use Internet Explorer. If this doesn’t work, there can be other issues with your windows setup.
Take a look at this page, and see if there can be a solution for you:
http://msdn.microsoft.com/en-us/library/ms229001.aspx

I downloaded the profiler, but I get a page of strange code?
Please check if you have .NET Framework 2.0 installed on your computer.
To check if it is installed, go to Add/Remove Programs in control panel and check if this entry is present: Microsoft .NET Framework 2.0
If you find that it is not installed on your computer you can get it here:
http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
When you have installed the software you should be able to run the Moodagent profiler.

I can’t install the profiler?
Make sure you choose the correct version, there is a version for 32 bit and one for 64 bit PC’s.

Questions about Moodagent on BlackBerry

BlackBerry

Help! I can’t download Moodagent from AppWorld
If you have trouble downloading Moodagent from BlackBerry App World, you should contact the App World support team directly through this link:  http://us.blackberry.com/support/blackberryappworld.jsp

I can’t log in to BlackBerry App World
Please contact  the App World support team directly through this link:  http://us.blackberry.com/support/blackberryappworld.jsp

How do I get started using Moodagent?
To get started, simply adjust the sliders or chose a seed track from your collection (Music folder icon in the top left corner). But for Moodagent to create playlists, it requires that you have music stored locally on your device. So if you haven’t, transfer some from your computer (check your phone’s manual on how to do this).

How do I get music into Moodagent?
For Moodagent to create playlists, make sure you have music available locally on your phone (check your phone’s manual on how to do this).

Not all my music is recognized -what do I do?
Moodagent needs to create a mood profile for each single track in your collection. If Moodagent can’t find I profile, it needs to create one. For this you’ll need to run the Moodagent desktop profiler on your collection (make sure you have all of the music from your phone stored on your PC or MAC as well). Please see the FAQ section about the profiler for a step by step guide on how to do this.

Questions about Moodagent for Nokia

Nokia

Which devices are supported?
Moodagent works on Symbian ^ 3 and S40 touch’n'type devices.

Where can I download Moodagent for Nokia?
You will find Moodagent in the Nokia Store

What languages are supported?
Moodagent for Nokia support the following languages: English, Japanese, German, French, Dutch, Spanish, Italian, Portuguese, Russian, Korean and Chinese

How do I find out which version of Moodagent I have?
In ‘Options’ you tap ‘About’ to find information about the version.

Will I have to re-sync the Moodagent application if I update?
No, the database is kept intact during update. The database is deleted if you remove the application.

How do I delete and re-install the application?
Go to settings, applications manager, installed apps. Then long press the applications name (Moodagent) and choose ‘un-install’.

Can I get a playlist with more than 25 tracks?
Press ‘Options’ and then ‘Set playlist lenght’. Choose between 10, 25 or 50 tracks in your playlist.

Where do I find my saved playlists?
Tap the search icon in upper left corner to find saved playlists

How do I exclude a track or an artist from my playlist?
Long press on a track, and select ‘Exclude track or artist’ from playlist. Excluded tracks or artists, will not appear in your generated playlists.

How do I remove a track from the playlist?
Long press a track, and tap “remove from playlist”. The track will be removed from the current playlist, but will be available for the next playlists created.

I excluded all songs by ‘Prince’, but now I would like to hear some ‘Prince’ again. What do I do?
Tap the search icon in the upper left corner and choose ‘Excluded artists’. Here you can restore the artist.

What do the slider icons mean?
The 5 sliders represents Sensual, Tender, Joy, Aggressive and Tempo. If you would like permanent slider labels select ‘Menu’ and then ‘Settings’. Here you can turn ‘Slider Labels’ on/off

I moved the tempo slider all the way up, but Moodagent does not return with any fast songs.

Moodagent pulls the songs from your collection that best match your mood settings. Make sure that you have some fast tracks in your collection.

Is there any other way of creating playlists than moving the sliders?
Yes, you can press the press  icon (the magnifier glass) and select a song. Moodagent will then generate a playlist based on the moods, genres, tempo and other musical features of that song.

Can I share my mood and taste in music on Facebook or Twitter?
Yes you can. Select the ‘Share’ icon, in upper right corner of the screen, and select Facebook or Twitter.

In Playlist DJ it was possible to transfer playlists to the regular Nokia player, how do I do that?
You cannot transfer playlists into the regular Nokia player. But you can save and refresh playlists in Moodagent.

Why doesn’t the recommendations play on my Symbian^3 device?
If online music recommendations are shown but doesn’t play, then it is probably caused by the wrong access point being selected in the settings menu. For some strange reason the phone doesn’t use the normal access point for streaming audio/video data, and if it is set to an unavailable one it won’t play the recommendations. To fix it, please go to: Settings -> Application settings -> Videos -> Access point in use. Make sure that matches whatever the normal internet access point is and then run the app again. The recommendation playback should then start working. Unfortunately there is currently no way to have an app change this setting automatically.

 

 

Questions about Moodagent for Winamp

Winamp

How do I search for a specific track?
Simply enter the title of a track, an album or an artist in the search field of the top bar. If you search for an artist or album you’ll have to drill down to a specific track in order to launch the recommendations.

How do I buy a track?
If you click “buy” on any of the recommended tracks a new Window will open and take you to 7digital’s online music store. Follow the steps to buy music by adding tracks or albums to your shopping basket and then proceed to the checkout to register and pay.

What does “find similar tracks” mean?
You can use any of the recommendations presented in Moodagent as the basis for a new search by choosing “find similar tracks”

Why do I only get 9 recommendations?
Our research showed that the 3×3 layout was the optimum number aesthetically but remember the beauty of Moodagent is you can simply keep on generating new recommendation lists

Why can’t I listen to the entire track?
Currently we can only present audio samples of the recommended songs. If you like what you hear it’s easy to purchase the tracks through the 7digital
online store.

Why do the samples of the recommended tracks often appear in the Winamp playlist with a weird “code-like” name?
Of
ten the sound samples of the selected track do not contain data about the artist and track title. Instead it carries a coded name, which is what you’ll see in the Winamp playlist. These tags are managed by 7digital, which gradually
updates the metadata.

Why is a set of recommendations sometimes based on an artist, although I searched for a specific track?
In some cases we do not have sufficient information on the specific track to make a recommendation at track level. By broadening the search to an entire artist profile we can still ensure good quality recommendations.

Why can’t I just search for an artist and find something similar?
An artist is not just an artist with a specific musical expression. The uniqueness of the Moodagent technology is that it understands the musical diversity of the different tracks. So we want you to search on track level. However, if we don’t know the specific track, Moodagent will automatically make a broader search based on an archetype of the artist.

Why doesn’t Moodagent auto-generate a playlist of all recommendations?
We want you to explore music on your own and have the power to choose the recommended music you feel like listening to.

What does “We have no match for the selected track” mean?
It could be due to one of 3 reasons:

1. You listened to a track from your own collection, which Moodagent doesn’t currently know.
Luckily it’s easy to teach Moodagent to understand any track in the world, as long as you have the file stored on your computer. Simply download our free profiler for PC or Mac.
Download profiler

2. You found a song in the online catalogue which Moodagent doesn’t recognize
Moodagent is updated with new song profiles 24 hours a day, so if a song is unrecognizable it’s just a question of time before it’s known to the system.

3. You entered Moodagent while playing a sample in your Winamp playlist
The samples from each recommended track will be placed as an entry in the Winamp playlist (often with no recognizable title, but a number code).

If you left Moodagent and re-entered while playing samples, Moodagent will not recognize the samples as proper tracks.